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Return and Exchange Policy
Last Updated: October 30, 2025
RETURN AND EXCHANGE PERIODS
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases that are shipped from and sold by Tech World Supply at TechWorldSupply.com. Unless noted otherwise, products ("Marketplace Products") shipped from or sold by a third-party seller ("Marketplace Sellers") have the same return policy as products sold from Tech World Supply.
| Product Category | Standard Return Period | Tech World Rewards Members |
|---|---|---|
| Most products | 15 days | 60 days |
| Activatable devices* | 14 days | 14 days |
RESTOCKING FEES
Some items sold by Tech World Supply and Marketplace Sellers have a restocking fee if returned by a customer.
| Product | Returns Fee |
|---|---|
| Activatable devices (excluding prepaid phones) | $45 |
| Drones, digital cameras, camera lenses, camcorders, projectors, and special-order products | 15% of item price |
NONRETURNABLE ITEMS
The following items are nonreturnable once purchased:
- Custom orders and personalized orders
- Items marked as Final Sale
- Non-subscription digital content (including digital gaming)
- Codes or prepaid cards (including third-party gift cards and prepaid phone cards)
- Vehicle replacement key fobs
- Memberships and trading cards
- Products with 300 or greater watt hour capacity
The following items are nonreturnable once opened:
- Products that interact with bodily fluids
- SIM kits and LEGO products
- Completed services
- Entertainment products from Marketplace Sellers (physical copies of software, movies, music, video games, books)
- Consumable items (batteries, cleaning agents, oils, fuel, filters, ink, 3D printer filament)
LIKE-NEW CONDITION
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
HOW TO RETURN AN ITEM
Gather the purchases you want to return, along with the original contents and packaging.
Use Our Prepaid Return Label
You will get free shipping on your return of items purchased from Tech World Supply by using our prepaid label:
- Log in to your Tech World Supply account to locate your order
- Print a prepaid shipping label
- Put the return label on the package
- Take it to an authorized drop-off location (UPS, FedEx, or USPS) and ship it to us during your return period
Some exclusions apply: Major Appliances; TVs over 50 inches; Kegerators; and large items cannot be returned via standard shipping. Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries. Tech World Supply does not accept returns that are shipped to us from outside the United States.
How to Return Items from Marketplace Sellers
For Marketplace Products, log in to your Tech World Supply account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized drop-off location and ship it to the Marketplace Seller during your return period. Restocking fees, nonreturnable limitations and all other return restrictions apply on returns of Marketplace Products.
Major Appliances and Large Items
We want you to be satisfied with your major appliance purchase from Tech World Supply. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery, please contact us immediately regarding defects, damage or other issues at 614-490-0062 or support@techworldsupply.com.
REFUND METHOD AND TIMING
Tech World Supply and Marketplace Sellers will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item if your purchase was with Tech World Supply.
For returns by mail, once your return is received, it will be processed within 7-10 business days. Depending on your bank's processing time, it may take up to 10 days after processing the return to reflect on your account.
If you paid all or some of the purchase price using a Tech World Supply Gift Card, those funds will be returned to you in the form of a new Tech World Supply Gift Card or e-Gift Card.
SPECIAL CONSIDERATIONS
Damaged, Defective or Incorrect Items
If you receive a product from Tech World Supply that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement. Please call us for special instructions at 614-490-0062.
Returns Lacking Proof of Purchase
Reimbursements on returns lacking proof of purchase may require an email address, will be in the form of store credit, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product Accessories and Packaging
Please return items with all accessories and packaging. If you do not, Tech World Supply and Marketplace Sellers may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle Discount and Free Items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Connected and Wi-Fi Devices
Please make sure that all data has been removed, and the device is no longer linked to any cloud account or to any other device so that Tech World Supply, or a Marketplace Seller, may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges.
To return your phone or device, call Tech World Supply at 614-490-0062 for instructions on how to return the device by mail and cancel your service.
Gifts
If the product was purchased from Tech World Supply, we will credit the gift purchaser and notify them via email. If the product was purchased from a Marketplace Seller, the gift purchaser will be credited and notified via email.
Holiday Decorations
Products in Halloween Decorations and Christmas Decorations categories can be returned within 15 days for all customers, including Tech World Rewards members, for a full refund.
EXTENDED RETURNS
The following items have an extended return period: Litter boxes have a 90-day return policy for all customers; pet training devices and hearing aids have a 60-day return policy for all customers.
ENTERTAINMENT PRODUCTS
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music purchased from Tech World Supply can only be exchanged for an identical item.
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music purchased from a Marketplace Seller are non-returnable.
SERVICES AND SUBSCRIPTIONS
Return and refund details on services and subscriptions, including antivirus software and Microsoft 365, are found in their terms and conditions. Microsoft Office can be returned within 30 days by all customers for a full refund. If you have purchased a service from Tech World Supply that you have not used, but you now wish to return, please contact us at 614-490-0062.
HAZARDOUS MATERIALS
For safety reasons, hazardous materials (e.g., flammable liquids, flammable gases, select items with lithium batteries, products with 300 or greater watt hour capacity) cannot be mailed back to Tech World Supply. Items that include a rechargeable battery must include the original battery to qualify for a return.
CUSTOMER SUPPORT
Questions about returns or exchanges? Our customer support team is available to help.
Phone: 614-490-0062
Email: support@techworldsupply.com
Website: www.techworldsupply.com
POLICY UPDATES
Tech World Supply may amend this Return and Exchange Policy at any time. Please check our website for the most current version.
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